InTown Suites Reviews

Room was always serviced. Manager of the facility was always available. If need of anything this hotel makes sure you are accommodated. Staff respectfully and Amazing! Ms. Melinda is always there no matter what time of day- she makes sure her guest are taken care of! Kudos to the Snellville Location!!!!!

I was in Florida visiting, & due to it being last minute, I booked this place. Starting w/ the fact, the rooms didn't look ANYTHING like online. Got there, seen the room, tried to book somewhere else because it was utterly gross, but couldn't get a reservation due to every where being booked. Accepted that room, & it went downhill from there. Me & my son barely stayed there because it was so gross, meaning, our first room smelled, dry stains on the carpet, nothing was wiped, I had to clean my room & it was filthy, holes in the wall, LITERATLLY. Ended up asking for another room because we started to scratch, & the pipes smelled of bodily fluids. Got our second room & it was just as bad as the first. This time, we had urine stains in our sheets. I never got disrespectful or rude, or talked to the manager in a disrespectful tone, UNTIL, he belittled me for asking for clean sheets. I asked this man for clean sheets & told him his staff isn't cleaning the rooms, & he immediately got aggressive, so I got jiggy back. Called board of health on this place, took them a day or two to even go out there to view those rooms, of course they didn't view the room we was in, so they figured nothing was wrong. I have called & complained on that location & that manager there, because he treated me like sh**. I never got my money back, no one called to say "hey sorry for sleeping on soiled sheets" or anything. I wouldn't recommend this place to a crack head. I got pictures & videos of both rooms. Its sad because all I wanted, was my money back, but nope, the entire company itself said "f*** the customers"...

This facility has been approved for housing people on parole. Ankle monitors everywhere. I was threatened by just walking around. I recently saw a man beating a dog and later found the dog dead. This property is just plain scary. Sleep in your car if you must but don't stay here!

I was sexually harassed by a man named William at InTown Suites Birmingham-Vestavia location! He knocked once then used his key & came in while I was undressed asleep. I called him out on his disregard for my privacy & he got mad then called the police on me. I recorded both incidents & he made a false statement to the officer! I’ve been back & forth from Pennsylvania to Alabama due to my dad having a stroke due to complications from the COVID. So, I guess he assumed I was homeless or something, but if someone has the ability to afford $328 weekly then that says something! If you choose to stay with them use the lock & latch, because he’s a CREEP & from what I heard does it all the time!

I have stayed with in town suites now on a few occasions. I have to say that I go to the same one everytime because they keep any riffraff out of their hotel they r articles but not over stricken and I like that I feel safe everytime I stay their. Feels like home at times.

I have stayed with in town suites now on a few occasions. I have to say that I go to the same one everytime because they keep any riffraff out of their hotel they r articles but not over stricken and I like that I feel safe everytime I stay their. Feels like home at times.